Terms and Conditions and Privacy Policy

Terms and Conditions

Payment terms

If you choose to purchase goods or services from Tactical Ability Group and request to be invoiced for those goods or services, you are committing to the purchase at the displayed advertised price.

A request through one of our online forms to be invoiced will act as a written request to be invoiced, and is a commitment by you to pay for that purchase within the specified invoice payment period (period means not exceeding 14 days).

Unless specifically negotiated in writing, invoices have a payment period of 14 days from issue date.

Delivery policy

After ordering online, you will receive an email confirmation from Tactical Ability Group containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via post within 5 working days; however if goods are unavailable due to stock availability etc, delivery will take a little longer.

If you wish to query a delivery please contact us.

Refunds & returns

If for any reason you are not completely satisfied with your purchase we will give you a 14 day exchange guarantee from the time you receive the goods. Please email us within that time if you are not satisfied with your purchase so that we can resolve any problems. Refunds will be considered on a case by case basis and dependent on all subjective circumstances.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered Post and that you prepay all postage. You assume any risk of lost, stolen or damaged goods during transit, and therefore we advise you to take out shipment registration of insurance with your postal carrier. Tactical Ability Group will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Privacy Policy

Tactical Ability Group is committed to protecting your privacy and the confidentiality of any personal information you provide to us. We comply with the Privacy Act 1988 (Commonwealth), internet privacy standards and other relevant state laws in relation to the management of personal information.

This Privacy Policy describes our policies and procedures on the collection, holding, use and disclosure of your personal information. By providing any personal information to Tactical Ability Group you indicate your acceptance of this Privacy Policy.

What is “personal information”?

When used in this Policy, “personal information” has the meaning given in the Privacy Act. Generally, it means any information or an opinion that could be used to personally identify you.

How do we collect personal information?

We may collect personal information from you when we deal with you over the phone, when you have contact with us in person, or when you interact with us online (including, but not limited to, our websites and social media channels [for example, Facebook, Instagram, YouTube and LinkedIn]).

All correspondence with Tactical Ability Group, including via email, may also be collected and stored, particularly in regard to sales, support and accounts.

This collection may be required to allow you to make a donation, to receive information from us, to order resources, or to receive information about or become involved in our other initiatives.

What personal information do we collect?

The personal information we collect may include your name, address, phone number, email address or the amount you have donated.

If you order certain resources, or make a donation to us, you may also provide credit card details and other information which will allow us to process your transaction. We may also request your preferences for receiving further information about our programs, or activities. The choice of how much information you provide to us is yours, but if you want to register as a member of our website, make a donation, or otherwise participate in our programs and events, we require certain information from you in order to provide those services. You always have the option of using a pseudonym if you feel more comfortable dealing with us that way. Wherever possible, we will try to collect personal information from you directly, rather than from another person or source, unless it is unreasonable or impractical to do so.

How does Tactical Ability Group use the personal information?

The personal information you provide to us may be used by us for the following purposes:

to provide you with the information, resources or merchandise you have requested

to involve you in campaigns, activities or other initiatives undertaken by Tactical Ability Group

to show your name and the amount of any donation or sponsorship you may make on our website (unless you choose a private or anonymous donation).

If you choose to provide your personal details to us, you agree that your personal information may be displayed or included as set out above. You also agree that your personal details may accordingly be identified, recovered and displayed by internet search engines. In certain circumstances we may give you the option to keep your information private. For example, you have the option to make a private donation, in which case your name and amount of your donation will not be disclosed in any public manner.

Some of the functions and services relating to the purpose for which you have provided personal information may be outsourced to third party external service providers. When we contract external services providers, we may provide them with controlled, limited access to your personal information, but only to the extent required for them to fulfil that contract and strictly not for the marketing purposes of that third party.

Tactical Ability Group may use your personal information to send you emails about our programs, promotions or other activities. You will be provided with an opportunity in each email communication to decline to receive any further communications from Tactical Ability Group by unsubscribing.

Regardless of where in the world you reside, Tactical Ability Group may transfer your data to Australia and process and store it there. While the data is in that jurisdiction it may be accessed by the courts, law enforcement and national security authorities according to the laws in that jurisdiction.

Other than for the purposes described above, Tactical Ability Group will not use your personal information without your prior consent.

Security of your information

We take reasonable steps to ensure the security of all information we collect, including that the information is protected from misuse and loss and from unauthorised access, modification or disclosure.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

For example, your personal information is maintained in a secure environment, which can be accessed only by authorised personnel. However, no data transmission over the internet or information stored on servers accessible through the internet can be guaranteed to be fully secure.

Tactical Ability Group uses Paypal, Stripe and Square Payment Gateways for its online credit card transactions. These Payment Gateways process online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the internet. All online credit card transactions performed on this site using Paypal, Stripe or Square Payment Gateways are secured payments.

Payments are fully automated with an immediate response.

Your complete credit card number cannot be viewed by Tactical Ability Group or any outside party.

Note that Tactical Ability Group does not store any credit card information on its servers.

Disclosure of personal information

Personal information will only be disclosed to third parties in accordance with this Privacy Policy. Information may be provided to third parties where any functions or services relating to the purpose for which the personal information is collected are being outsourced or you would reasonably expect us to disclose it to a third party for a particular purpose. We will not use or disclose your personal information except in accordance with this Privacy Policy unless you have consented to the use or disclosure, or where disclosure is necessary to prevent injury to life or health, to investigate any suspected unlawful activity, or where the use or disclosure is required or authorised by law. Tactical Ability Group does not directly transfer or disclose personal information from Australia to any countries overseas.

Access to personal information

You may request access to your personal information collected through our Services at any time. Email us at admin@tacticalability.au and we will endeavour to respond as soon as possible. There may be some legal or regulatory reason why access is denied or amendment refused. If this is the case, we will tell you why.

Updating your personal information

If you believe any of the personal information we hold about you is not accurate, complete or current, we will take reasonable steps to correct the information or delete it. To request that your personal information be corrected, updated or deleted, please email us admin@tacticalability.au.

Orders

If you purchase a product or service from Tactical Ability Group, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email and postal address) and financial information (such as credit card number and expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Legal

Tactical Ability Group reserves the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Complaints about your privacy

You may make a complaint regarding our privacy practices (including any suspected breach of the Australian Privacy Principles), by contacting the Privacy Officer in writing via email to admin@tacticalability.au

We will investigate your complaint and contact you within a reasonable period of time to advise you of the outcome of your complaint.

We will work with the appropriate regulatory authorities (if any), to resolve any complaints regarding the transfer of personal information that we cannot resolve with you directly.

Support Partner Benefits and Conflicts of Interest

Referral Partners are sourced in line with our Conflicts of Interest Policy. Tactical Ability Group and our Referral Partners may receive a form of benefit (including financial), to help facilitate these services, supports, discounts and to achieve sustainability for our Mission, Vision and Values. This is always facilitated in good faith, with normal business practices and the NDIS Code of Conduct in mind. Should you have concerns about a Referral Partner or any conflicts of interest (whether perceived or actual), please contact us to discuss your concerns and we will work with you transparently to resolve.

Support Partnership Policy and Procedures

Disclaimer

Tactical Ability Group is not a registered charity, is not a professional medical service and does not purport to replace any legal or medical advice from professionals in their relevant field. The information contained in this website and given by Tactical Ability Group Pty Ltd is on the basis that it is accurate to the best of our knowledge as of today, and is collated and updated from various sources and lived experiences. It’s important to note information and advice can change at any time and you should seek your own confirmation on our advice, or that of any of our Referral Partners, before using it to make personal, health and / or business decisions. Our advice and any information provided is not intended to replace or constitute medical, professional, business, financial, legal or other advice, based on your specific circumstances and is general by nature. We have provided various ways for you to contact relevant professional services, should you currently be experiencing crisis and / or need urgent assistance. Should you contact Tactical Ability Group Pty Ltd, experiencing crisis or emergency, we will immediately refer you to relevant professional services and / or contact 000 immediately, to notify them of your situation. Tactical Ability Group Pty Ltd is not liable for any decisions you may or may not take, based on information by us, or on this website.

Changes to these Terms and Conditions and Privacy Policy

These Terms and Conditions and this Privacy Policy may change at any time, particularly as new laws or regulations are introduced. You can access the most up to date copy by visiting our website. This policy was last updated in August 2016.

Meanings

In these Terms and Conditions and this Privacy Policy, “we”, “us”, “our”, "Tactical Ability," Tactical Housing Soulutions" and “Tactical Ability Group” refers to Tactical Ability Group Pty Ltd ABN 98 672 543 654, and “our” has a similar meaning.

Intellectual Property

All Rights Reserved. “Tactical Ability Group TM,” “Tactical Housing Soulutions,” “Find your “True Courage TM,” “Advocacy Apparel,” “Minimalistic Phoenix,” Logo TM and Phrases are and remain the property of Tactical Ability Group Pty Ltd.